1. Who We Are

Pavanam ("we", "our", "us") is a Delhi-based brand that sells pure cow and buffalo ghee made using the traditional bilona method. Our website is pavanam.in. This policy explains how we handle your personal information when you visit or shop with us.

2. Information We Collect

• Account & order details — name, email address, phone number, and delivery address when you place an order.
• Payment information — we use Razorpay for secure payment processing. We do not store your card or UPI details on our servers.
• Usage data — pages visited, device type, and browser information collected automatically via cookies to improve your experience.

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmation and delivery updates via SMS or email.
• To respond to your enquiries and customer support requests.
• To improve our website and product offerings.
• We will never sell your personal data to third parties.

4. Cookies

We use essential cookies to keep your cart active during your session and analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings at any time.

5. Data Retention

We retain your order data for up to 3 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time by emailing us, and we will action it within 30 days unless retention is required by law.

6. Third-Party Services

We share only the minimum necessary data with trusted service providers:

• Razorpay — payment processing
• Delivery partners — name, address, and phone number for order fulfilment

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise any of these rights, contact us at:

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.